Shipping Policy

Last Updated: 28 November 2025

At decoders.co.za, we are committed to delivering your order accurately and on time. Please review our shipping policy below to understand our processing times, shipping rates, and delivery expectations.

1. Service Area

We currently ship to physical addresses within South Africa.

• We do not ship to P.O. Boxes, Private Bags, or PostNet locations as our couriers require a signature upon delivery.
• We do not offer international shipping at this time.

2. Order Processing Time (Handling Time)

All orders are processed and packed within 2 business days (Monday to Friday, excluding Public Holidays).

• Order Cut-off Time: Orders placed after 13:00 PM SAST will be processed the following business day.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

3. Shipping Rates & Delivery Estimates (Transit Time)

Shipping charges for your order will be calculated and displayed at checkout.

Delivery Zone	Estimated Transit Time	Shipping Cost
Gauteng (Major Centers)	[1 - 2] Business Days	R120.00 or Free over R5000
National (Major Centers) (CPT, DBN, PLZ, ELS, BFN)	[2 - 3] Business Days	[R120.00]
Regional / Outlying Areas	[2 - 3] Business Days	[R120.00]

Export to Sheets

• Total Delivery Time = Processing Time + Transit Time.
• Courier Partners: We use trusted couriers including The Courier Guy / Aramex / Dawn Wing to ensure your parcel arrives safely.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has contained your tracking number(s). The tracking number will be active within 24 hours.

• You can track your order here: https:portal.thecourierguy.co.za

5. Damages and Issues

decoders.co.za is not liable for any products damaged or lost during shipping. However, we will assist you in logging a claim with the courier.

• If you received your order damaged, please contact us immediately at sales@decoders.co.za with photos of the damaged packaging and the item.
• Please save all packaging materials and damaged goods before filing a claim.

6. Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. You can view it here: https://decoders.co.za/pages/terms-conditions

7. Contact Us

If you have any questions about this Shipping Policy, please contact us:

• Email: sales@decoders.co.za
• Phone: 011 608 1520
• Business Address: 15 Quark Crescent, 
  Linbro Park, Sandton